Refund policy
Return & Refund Policy
We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it: unworn, unused, with tags, and in its original packaging. Items must show no signs of wear, scratches, stains, damage, or alteration. You’ll also need the receipt or proof of purchase.
To start a return, please contact us at [CUSTOMER SERVICE EMAIL]. If your return is accepted, we will provide you with return instructions and the return address.
Customers are responsible for return shipping costs for non-defective returns. Original shipping charges are non-refundable.
Items sent back to us without first requesting and receiving return authorization will not be accepted.
You can always contact us with any return questions at [CUSTOMER SERVICE EMAIL].
Earrings & Hygiene
For hygiene reasons, earrings are not eligible for returns or exchanges, unless the item arrives defective, damaged, or incorrect.
If there is an issue with your earrings upon arrival, please contact us as soon as possible so we can make it right.
Damages & Issues
Please inspect your order upon reception and contact us immediately if your item is defective, damaged, or if you receive the wrong item.
Please include your order number and clear photos of the issue when contacting us so we can evaluate the problem.
If the item is confirmed to be defective, damaged, or incorrect, saidtoMe jewelry will cover the return shipping cost.
Exceptions / Non-Returnable Items
Certain items cannot be returned, including:
- Earrings, for hygiene reasons
- Personalized or custom-made items
- Items marked Final Sale
- Gift cards
- Items that have been worn, used, altered, scratched, stained, damaged, or returned without their original packaging/tags
Please contact us if you have questions about whether a specific item is eligible for return.
Exchanges
We do not offer direct exchanges.
The fastest way to get the item you want is to return your eligible item first. Once your return has been accepted, you may place a separate order for the new item.
European Union 14-Day Cooling-Off Period
Notwithstanding the policy above, if merchandise is being shipped into the European Union, you may have the right to cancel or return your order within 14 days, without providing a reason, where required by applicable law.
Returned items must be in the same condition in which they were received, unworn and unused, with tags and original packaging, along with proof of purchase.
Refunds
We will notify you once we have received and inspected your return and let you know whether your refund has been approved.
If approved, your refund will be issued automatically to your original payment method within 10 business days. Please remember that your bank or credit card provider may require additional time to process and post the refund.
Original shipping charges are non-refundable, except when the return is due to an item being defective, damaged, or incorrectly shipped.
If more than 15 business days have passed since we approved your return and you have not received your refund, please contact us at outliersatlier@gmail.com.